Payment policy

Payment

At Hangzhou Macys Houseware Co., Ltd., we keep payment terms for drinkware orders straightforward and clearly documented on every quotation and proforma invoice, so there are no surprises between deposit and final balance.

This policy outlines the payment methods we accept, how bulk order payments are staged, and how to reach us with any payment question. If anything here doesn't match what's on your quotation, the quotation takes precedence — email support@macyshouse.com and we'll clarify.

01

Payment Policy Introduction

At Hangzhou Macys Houseware Co., Ltd., we are committed to providing secure, convenient, and reliable payment processing for every order. This payment policy outlines our accepted payment methods, security measures, and payment procedures, so you know exactly what to expect at checkout.

We use industry-standard payment processing systems to protect your financial information. All payment transactions are encrypted and processed through secure channels. We never store complete payment card information on our servers, and all payment data is handled in accordance with Payment Card Industry Data Security Standard (PCI DSS) compliance.

02

Accepted Payment Methods

We accept several payment methods to make checkout easy for buyers of every order size, and continuously review our payment options to keep the process smooth.

Primary Method

PayPal

PayPal is our primary payment method, offering a secure and convenient way to pay. You can use your PayPal balance, linked bank account, or a card linked to your PayPal account. PayPal offers buyer protection and supports multiple currencies, which makes it a strong option for international buyers. At checkout you'll be redirected to PayPal's secure payment page to complete your purchase.

Cards

Credit and Debit Cards

We directly accept all major credit and debit cards, including Visa and Mastercard. Card payments are routed through PCI DSS Level 1 compliant payment gateways using tokenization and point-to-point encryption (P2PE), so your full card details are never exposed within our systems. Please enter your card number, expiry date, CVV, and billing address exactly as they appear with your card issuer — a mismatched billing address is one of the most common reasons a payment is declined.

03

Payment Processing and Authorization

We process payments securely and efficiently so your order is confirmed and moves into production or fulfillment quickly.

Authorization When you place an order, your payment method is authorized for the total amount — a temporary hold confirming funds are available.
Card Charges For credit/debit cards, the authorization hold typically converts to a charge once your order ships. Holds may show on your statement for a few days beforehand.
PayPal Charges For PayPal payments, authorization and charging typically happen at the same time.
Bulk Orders Wholesale purchase orders paid by bank transfer follow the deposit and balance schedule stated on your invoice.
04

Payment Security

We implement comprehensive security measures to protect your financial information at every step of checkout.

Security Measures

  • SSL Encryption: All payment transactions are encrypted using industry-standard SSL technology.
  • PCI DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards.
  • Fraud Detection: We use advanced systems to identify and prevent fraudulent transactions.
  • Secure Payment Gateways: All card and PayPal payments are processed through certified, regularly audited payment gateways.
  • Verified Bank Details: For wholesale T/T orders, our bank account information is issued only on official letterhead and confirmed by phone before you transfer.
05

Payment Issues and Refunds

Payment Declines

If your payment is declined, common causes include insufficient funds, incorrect card details, or a billing address mismatch. Please double-check your payment details, and if the issue persists, contact your card issuer or PayPal directly — our support team can also help troubleshoot.

Refund Processing

Refunds are returned to the original payment method used for the purchase:

  • PayPal: Refunds typically process within 3–5 business days.
  • Credit/Debit Cards: Refunds may take 7–14 business days to appear, depending on your bank.
  • Bank Transfer (T/T): Refunded to the originating account, typically within 7–10 business days of agreement.

We send email confirmation once a refund has been processed on our end.

06

Currency and Pricing

Prices are displayed in USD. For international buyers paying by card or PayPal, currency conversion is handled by your payment provider at the prevailing exchange rate. Applicable taxes and fees are calculated and shown at checkout. Bulk orders paid by bank transfer are quoted in USD, FOB Ningbo/Shanghai unless otherwise agreed in writing.

PAYPAL VISA MASTERCARD T/T BANK TRANSFER
07

Contact Payment Support

If you have questions about payments or need assistance, our support team is ready to help:

  • Email: support@macyshouse.com
  • Phone / WhatsApp: +86 139 5801 3873
  • Address: Rm 1014, 177 Gongwang St, Fuchun Subdist, Fuyang, Hangzhou, Zhejiang, China

For PayPal-specific account questions, please also contact PayPal support directly through paypal.com. When contacting us about a payment matter, please include your order or invoice number so we can assist you more efficiently.