Privacy policy

This Privacy Policy explains how Hangzhou Macys Houseware Co., Ltd. collects, uses, and protects your information when you visit macyshouse.com, place an order, or contact our team.

We are a China-based drinkware supplier and retailer serving customers worldwide, including customers in the United States. We only collect information necessary to provide products, process orders, arrange shipping, and improve our services.

If you have questions about your privacy, please contact us at support@macyshouse.com .

Information We Collect

When you use our website or purchase our products, we may collect information needed to complete your order and provide customer service.

Contact Information: Name, email address, phone number, shipping address, and billing details.
Order Information: Products purchased, payment status, order history, and delivery information.
Communication Information: Messages, questions, reviews, and customer service requests.
Website Information: Browser type, device information, IP address, cookies, and website usage data.

How We Use Your Information

We use your information only for business purposes related to providing our products and services.

Order Processing

We use your information to confirm orders, process payments, prepare shipments, provide tracking information, and complete delivery.

Customer Support

We use your information to answer questions, provide product assistance, process returns, and resolve order issues.

Website Improvement

We may use website activity information to improve product pages, website performance, and customer experience.

Communication

We may send order confirmations, shipping updates, and service-related messages. Marketing emails will only be sent where permitted, and you may unsubscribe at any time.

Information Sharing

We do not sell or rent your personal information. We only share information when necessary to operate our business and provide requested services.

Payment Providers: Payment services process transactions securely. We do not store complete payment card numbers.
Shipping Partners: Courier companies and logistics providers receive necessary delivery information.
Technology Providers: Website hosting, analytics, and communication providers may process information to support our services.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve website performance, remember preferences, and understand how visitors use our website.

Most browsers allow you to control cookie settings. Disabling cookies may affect some website functions, but you can still browse and purchase our products.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

We work with trusted service providers and use appropriate security practices to protect information during website visits, payments, and order processing.

However, no online transmission method can be guaranteed to be completely secure. Customers should also protect their account information and personal details.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

Access & Correction

You may contact us to request access to your personal information or request correction of inaccurate information.

Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link or contacting us directly.

California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws, including the right to request information about personal data collected and request deletion where applicable.

We do not sell personal information as defined under applicable U.S. privacy laws.

Privacy Requests

To request access, correction, or deletion of your personal information, please contact us. We may ask for reasonable information to verify your identity before processing your request.

International Processing

Because Hangzhou Macys Houseware Co., Ltd. operates from China and serves customers worldwide, your information may be processed in China or other countries where our service providers operate.

We only process information for legitimate business purposes, including order fulfillment, payment processing, shipping, and customer support.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements.

The latest version will always be available on this page. Continued use of our website after updates means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: support@macyshouse.com
Phone / WhatsApp: +86 139 5801 3873
Company: Hangzhou Macys Houseware Co., Ltd.
Address: Rm 1014, 177 Gongwang St, Fuchun Subdist, Fuyang, Hangzhou, Zhejiang, China

When contacting us regarding privacy matters, please include your name, email address, and a description of your request so we can respond efficiently.