Shipping policy

Shipping Policy

Hangzhou Macys Houseware Co., Ltd. provides worldwide shipping solutions for drinkware samples, retail orders, and bulk OEM/ODM projects. Samples are shipped by international courier, while larger orders are arranged through sea or air freight according to customer requirements.

Shipping terms, costs, and delivery schedules may vary depending on destination, order quantity, and selected shipping method. If your quotation or invoice contains different shipping terms, those terms will apply. For questions, please contact support@macyshouse.com.

01

Shipping Destinations

We ship drinkware samples and commercial orders to customers worldwide. Sample shipments are usually delivered by international express carriers, including DHL, FedEx, and UPS. Bulk orders are shipped by sea freight or air freight from Ningbo or Shanghai ports.

We currently do not support:

  • PO Box addresses or military addresses for courier shipments
  • Restricted destinations affected by international trade regulations

Remote areas, islands, or locations with limited carrier access may require additional shipping charges. Any additional cost will be confirmed before shipment.

02

Shipping Methods & Delivery Time

Shipping method depends on order type, quantity, destination, and urgency.

Samples & Small Orders

International Express

Samples are shipped via DHL, FedEx, UPS or other international courier services with tracking information. Delivery normally takes approximately 7–15 working days after shipment, depending on destination and customs clearance.

Bulk & OEM Orders

Sea Freight / Air Freight

Bulk orders are usually shipped by sea freight from Ningbo or Shanghai ports. Estimated transit time is approximately 25–45 days depending on destination, vessel schedule, customs clearance, and port conditions. Air freight is available for urgent shipments.

03

Shipping Costs & Responsibility

Shipping costs are calculated according to product weight, carton volume, destination, and shipping method. The responsible party depends on the agreed trade terms.

Sample Orders Courier fees are normally paid by the buyer and displayed before shipment confirmation.
FOB Orders The buyer arranges international freight and destination charges after goods are delivered to the agreed port.
CIF / Delivered Terms Freight arrangements can be provided according to the agreed quotation. Import duties, customs taxes, and local charges are normally the buyer's responsibility unless otherwise stated.
04

Order Processing Time

Production and preparation time depends on product type, customization requirements, and order quantity. We will confirm the estimated lead time before production begins.

Stock Samples Usually prepared within 1–3 working days after payment confirmation and quality inspection.
Custom Samples Normally 5–10 working days depending on logo printing, engraving, color matching, or packaging requirements.
Bulk Production Usually 25–40 working days after deposit confirmation and artwork approval. Final lead time depends on quantity, materials, and customization requirements.
05

Tracking & Shipment Updates

For sample shipments, tracking information will be provided after dispatch. Customers can track shipments directly through the carrier website or contact our export team for assistance.

For bulk orders, shipping documents such as Bill of Lading (B/L) or Air Waybill (AWB) will be provided after shipment departure. Customers or their freight forwarders can use these documents to monitor shipment progress.

  • Courier shipments include tracking information whenever available.
  • Bulk shipments include export documents according to the agreed trade terms.
06

Delayed or Damaged Shipments

We carefully inspect and pack every order before shipment. If your shipment arrives damaged, incomplete, or significantly delayed, please contact us within 7 working days after delivery or the expected delivery date.

Required Information

To help us investigate and provide a solution quickly, please provide:

  • Order number or purchase order number
  • Photos or videos showing damaged products and packaging
  • Tracking number or shipping documents if available

After reviewing the information and confirming the situation, we will work with the customer and carrier to determine the appropriate solution, which may include replacement, credit, or another agreed resolution.

07

Import Duties & Taxes

Unless otherwise agreed in writing, customers are responsible for import duties, customs clearance fees, VAT, and other local charges required by the destination country.

For DDP shipments or other delivered terms, responsibility for duties and taxes will follow the specific terms stated in the quotation or invoice.

08

Contact Shipping Support

For shipping questions, freight quotations, tracking updates, or delivery assistance, please contact our export team:

  • Email: support@macyshouse.com
  • Phone / WhatsApp: +86 139 5801 3873
  • Shipping Address: Rm 1014, 177 Gongwang St, Fuchun Subdistrict, Fuyang, Hangzhou, Zhejiang, China

When contacting us about a shipment, please include your order number or PO number so our team can provide faster assistance.

DHL / FEDEX / UPS SEA & AIR FREIGHT FOB NINGBO / SHANGHAI WORLDWIDE DELIVERY