Terms of service

Hangzhou Macys Houseware Co., Ltd. is a China-based company specializing in drinkware products, including insulated bottles, tumblers, mugs, and glass drinkware supplied to customers worldwide.

These Terms apply to customers who visit our website, purchase products, request product information, or communicate with our team.

We may update these Terms from time to time. The latest version will always be available on this page.

We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, and specifications are accurate. However, slight differences may occur due to manufacturing processes, materials, and screen settings.

Product Availability

Product availability and prices may change without prior notice. We reserve the right to correct product information errors or cancel orders affected by incorrect pricing or unavailable inventory.

Custom Products

For personalized or customized products, production will follow the approved design, artwork, and specifications provided by the customer. Customized products cannot be changed or cancelled after production has started unless otherwise agreed.

When placing an order, you agree to provide accurate information and complete payment using an available payment method. Orders are confirmed after payment authorization and product availability verification.

We ship our drinkware products from China to customers worldwide, including the United States. Shipping methods, delivery times, and costs depend on the destination, product availability, and selected shipping option.

Processing Time

Orders are normally processed after payment confirmation. Most standard orders are prepared within 1–3 business days. Customized or special products may require additional processing time.

Delivery Time

Estimated delivery times are provided for reference only. Actual delivery times may be affected by factors outside our control, including customs clearance, carrier delays, weather conditions, holidays, or destination restrictions.

• Tracking information will be provided when available.
• Customers are responsible for providing accurate shipping information.
• Delivery delays caused by carriers or customs processes do not qualify as product defects.

Customs Duties & Taxes

Customers are responsible for any applicable customs duties, import taxes, or local fees required by their country or region unless otherwise stated during checkout.

For customers in the United States, applicable sales tax or other charges may be collected according to current checkout settings and applicable requirements.

We want every customer to be satisfied with their purchase. If there is an issue with your order, please contact us before returning any product so we can provide the correct solution.

Return Period

Return requests must be submitted within 30 days after delivery. Requests submitted after this period may not be accepted.

Return Conditions

Products must meet the following requirements to be eligible for return:

• Items must be unused and in original condition.
• Original packaging and order information should be included.
• Products damaged by misuse, improper cleaning, accidents, or unauthorized modification are not eligible for return.

Return Shipping

If the issue is caused by us, such as receiving an incorrect, defective, or damaged item, we will provide a reasonable solution, which may include replacement, refund, or other appropriate assistance.

For returns caused by personal reasons, such as ordering the wrong item or changing your mind, customers may be responsible for return shipping costs.

Refund Processing

Approved refunds will be processed after the returned product has been received and inspected.

• Credit card refunds may require additional processing time from your bank.
• PayPal refunds follow PayPal's processing procedures.
• Refund confirmation will be sent by email after completion.

Return Instructions

Please contact our customer service team before sending any return. We will provide the correct return instructions and address.

Email: support@macyshouse.com

We are committed to providing quality drinkware products. Products are inspected before shipment and are designed for normal household use according to product instructions.

Warranty Coverage

Our warranty covers manufacturing defects under normal use.

The warranty does not cover damage caused by accidents, misuse, improper cleaning methods, unauthorized modifications, or normal wear and tear.

Product Care

Customers should follow product care instructions to maintain product performance and appearance.

All content on this website, including product images, text, graphics, logos, and brand materials, belongs to Hangzhou Macys Houseware Co., Ltd. or is used with permission.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without our written permission.

Customer Submitted Materials

If you provide logos, artwork, or other materials for customized products, you confirm that you have the right to use those materials.

Customers are responsible for ensuring that submitted materials do not infringe the rights of any third party.

We make reasonable efforts to ensure our products meet quality standards. However, due to the nature of manufacturing, materials, and international shipping, certain limitations apply.

Limitation of Liability

To the maximum extent permitted by applicable law, Hangzhou Macys Houseware Co., Ltd. shall not be responsible for indirect, incidental, special, or consequential damages resulting from the use of our website or products.

Our total liability related to any product purchased from us shall not exceed the amount paid for that specific order.

Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable laws.

You agree to use our website only for lawful purposes and in a way that does not damage, interrupt, or interfere with our website operations.

• Attempting unauthorized access to our systems, servers, or customer information is prohibited.
• Using automated tools to copy website content, product information, or images without permission is prohibited.
• Providing false information or engaging in fraudulent activities is prohibited.

We reserve the right to restrict access or refuse service when necessary to protect our business, customers, or website security.

Hangzhou Macys Houseware Co., Ltd. is located and operated in China. These Terms are governed by the principles applicable to our business operations and transactions.

For customers located in the United States or other regions, we respect applicable consumer protection rights that apply in the customer's location.

Resolving Issues

If you have any questions, complaints, or concerns regarding your order, please contact us first. Our team will make reasonable efforts to resolve issues through direct communication.

Most concerns, including product issues, delivery questions, and refund requests, can be resolved quickly by contacting our customer support team.

We may update these Terms of Service from time to time to reflect changes in our products, services, or business practices.

Updated versions will be posted on this page. Your continued use of our website after changes are published means that you accept the revised Terms.

If you have questions regarding these Terms, your order, or our products, please contact our customer support team:

• Email: support@macyshouse.com
• Phone / WhatsApp: +86 139 5801 3873
• Company: Hangzhou Macys Houseware Co., Ltd.
• Address: Rm 1014, 177 Gongwang St, Fuchun Subdist, Fuyang, Hangzhou, Zhejiang, China

When contacting us regarding an order, please include your order number, email address, and a description of your request so we can assist you efficiently.