Contact Us

Get In Touch

At Hangzhou Macys Houseware Co., Ltd., we're happy to help with product questions, quotations, sample requests, or ODM & OEM projects.

Email us at support@macyshouse.com, call or WhatsApp +86 139 5801 3873, or use the form below. Our export sales team replies within 1–2 business days.

Send Us a Message

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01

Primary Contact

  • Email: support@macyshouse.com
  • Phone / WhatsApp: +86 139 5801 3873
  • Address: Rm 1014, 177 Gongwang St, Fuchun Subdist, Fuyang, Hangzhou, Zhejiang, China
  • Hours: Mon–Sat, 9:00–18:00 (GMT+8)

For trade payment terms (T/T, L/C) tied to a purchase order, contact your export sales representative directly.

02

Response Times

  • Quotations & Product Inquiries: 1–2 business days
  • Sample Requests: 1–2 business days
  • Active Order Support: 1–2 business days
  • Urgent Matters: Within 24 hours

Business days are Monday–Saturday, excluding Chinese public holidays.

03

Help Us Respond Faster

  • Product name, SKU, or a link to the item
  • Target quantity and shipment timeline
  • Custom branding or packaging requirements
  • Company name and shipping destination